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We refund up to 30 days after the purchase date.

To request a refund, please contact us at info@devsense.com and send us the email address you used for ordering, the order reference number, invoice number and/or other purchase-related information that might be useful.

If you are a non-business customer based in the EU, your order is subject to VAT at the rate applicable in your EU Member State (starting January, 1, 2015).

Orders are VAT exempt under the following conditions:

• You are a company, a business client or a private consumer based outside of the European Union.
• You are a company or a business client registered for VAT in an EU Member State other than Netherlands (our vendor Avangate BV is incorporated in Netherlands), and you have a valid VAT ID. We verify validity of EU VAT IDs using the VAT Information Exchange System.

Please only enter capital letters and digits, do not include any blanks or other characters during checkout. If your VAT ID has not been validated, you can finalize the order with VAT and request a deduction afterwards, at pay@2checkout.com.

In the US, sales tax is required for transactions in 45 states and it is imposed only on the end-consumers. There are various organizations and individuals that are exempt from sales tax for various reasons. Tax Exemption Certificates (TEC) are the way in which a business, organization or individual attests that it is a tax-exempt entity, or that it is purchasing an item with the intent to use it in a way that has been deemed exempt from tax.

In these cases, 2Checkout (our authorized vendor) can refund the sales tax to the customer's payment account after the transaction is complete. The refund can be requested by the shopper within 90 days of the purchase by emailing a copy of his Tax Exemption Certificate together with the order details to pay@2checkout.com.

Once the initial order is flagged as tax-exempt in our system, all renewals linked to that order will also be tax-exempt as long as the certificate the shopper has provided is still valid at the moment the renewal order is placed.